Cancellation & Refunds

Last updated: OWNER-FILL: effective date

This policy explains how you can cancel your Jarvis subscription and the refund terms that apply. Jarvis is a subscription software service provided by Aerele Technologies. This is a draft pending legal review.

1. Cancelling your subscription

• You can cancel your subscription at any time from your Jarvis account settings, or by contacting us via our Contact page.
• When you cancel, your subscription will not renew for the next billing cycle. You will continue to have access to the paid Service until the end of your current paid billing cycle, after which access will stop.
• Cancelling stops future automatic renewal charges.

2. Refunds

• Subscription fees are billed in advance and are generally non-refundable, except as required by law or as expressly stated in this policy. Cancelling stops future charges but does not, by itself, refund the current cycle.
• If you were charged in error, or due to a duplicate or incorrect transaction, contact us and we will investigate and issue a refund of the erroneous amount where appropriate.
• If there is a trial period for your plan, you will not be charged during the trial as long as you cancel before it ends.
• Any additional or discretionary refund terms specific to a plan or promotion are OWNER-FILL: state any plan-specific refund window, e.g. pro-rata refund or a 7-day money-back period, or confirm "none".

3. How refunds are issued

Approved refunds are issued to the original payment method through our payment processor (Razorpay or Cashfree). Refunds may take a number of business days to appear, depending on your bank or card issuer.

4. How to request a refund or cancel

To cancel or to request a refund, please use the options in your account or reach us through our Contact page with your account details and the relevant transaction information. For the full terms of service, see our Terms of Service.